Last updated 26 January 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at team@mylighthouseapp.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Synquire Ltd
Attn: Returns
RMA #
Synquire Ltd
20 Wenlock Road
London, London N1 7GU
United Kingdom
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If, within 14 days of starting your paid subscription, you want to cancel and have not used any of the subscription features, you can ask for a refund.
If you have any questions concerning our return policy, please contact us at: team@mylighthouseapp.com.
